
Step-up toolkit · 4 of 5
Hard days, and keeping going.
Every show has a bad day. Calm HoDs get rebooked. Here's how to handle one, and how to stay well over a long run.
Watch first
4They play here. Each one is also a lesson in the free step-up path.
2:13Mental health supportThe Film and TV Charity · 2:13
2:33Financial support and guidanceThe Film and TV Charity · 2:33
13:52Keeping Our Sets Safe: The Health and Safety DebateThe TV Festival · 13:52
3:48Tips to increase mental health on setThe Film and TV Charity · 3:48
On the day
When it goes wrong
- Kit fails: tell the 1st AD how long, and what you can shoot meanwhile
- You're running over: tell the 1st AD early, with options
- Someone's hurt: stop, medic, accident book. Then the schedule
- A row with another HoD: take it off the floor and sort it at the next break
Words
What to say to production
Bad news, early, with a plan. "We've lost the remote head. Spare's an hour away. We can shoot the singles hand-held now."

Your team
Look after your crew
- Watch hours and turnaround. Tired crew make mistakes
- Notice who's gone quiet
- Know the Film and TV Charity's 24-hour line: 0800 054 0000
- Say thank you at wrap. It costs nothing
You
Look after yourself
Resilience isn't toughing it out. It's sleep, food, a day off, and people to talk to.
- Plan the gap after the job, money and rest
- Keep in touch with people outside the industry
- Use the Film and TV Charity's support. It's free and confidential
- Bectu can help with contract and pay problems
Sources
Where this comes from
Checked 13 November 2026.
- ScreenSkills HETV workforce research, 19 March 2026 · Resilience is a top-three skills gap (57%).
- The Film and TV Charity: get support · 24-hour Support Line, money and mental health support.
- The Film and TV Charity: problems at work · Bullying and harassment advice.
- Bectu: Eyes Half Shut · Long hours and fatigue.
The rest of the toolkit
1 of 5Run your department's budgetWhere the number comes from, what goes in it, and how to stay on it.
2 of 5Run a teamBriefings, notes, trainees and the tone you set.
3 of 5Crew up, and let people goWho you book, how you check them, and ending it fairly. 5 of 5Get the next jobBeing the HoD people book again, and asking for the step up.
Step up on our unit.
Take the next grade on a FIF unit, with a HoD who knows the arrangement. Free.

Last reviewed 13 November 2026